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At Cuckoo Hall we aim to resolve any problems or complaints you may have by discussion with your child’s class teacher and if necessary the Deputy or Headteacher. If you are dissatisfied with the outcome, there is a formal procedure which enables parents to take put their complaint in writing to the Headteacher (in the first instance) and then to the chair of governors. Governors are unable to deal with complaints unless they have first been raised with the school staff. Our formal complaints policy is available from the school office.
The school has a commitment towards working in close partnership with parents in order to resolve any issues or concerns. However any attempts by parents to confront members of staff in an aggressive manner is not acceptable, and in the rare event of this occurring the parent will be asked to leave the premises, and a future appointment to discuss the situation will be followed up by the Headteacher.
Headteacher: Patricia Sowter
Cuckoo Hall Primary School,
Cuckoo Hall Lane,
Edmonton
London
N9 8 DR
Telephone: 020 8804 3099
Fax: 020 8804 2739
E-mail: office@cuckoohall.enfield.sch.uk
Website: www.cuckoohall.co.uk
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